New Client Waiver/Privacy Policy/Agreeme

Cloud9 Spa Privacy Policy & Client Agreement

This initial form is required prior to first sessions, but will expire and need to be filled out again if no appointments are booked within a 12-month timeframe from the date this is signed. Clients will still need to fill out a client intake form prior to each follow-up session. Please read carefully and fill out completely.

Cloud9 Spa agrees to fully respect client privacy, needs and preferences while receiving care. All clients will be treated with fairness, compassion and care regardless of gender, political affiliation, or other lifestyle choice, within the legal limits imposed upon by certifying boards such as the NCBTMB or National Certification Board for Therapeutic Massage and Bodywork. All records will be maintained in a lawful manner. Cloud9 Spa will never discriminate against a client for any reason. Cloud9 Spa will respect clients wishes for care to the best of the therapists abilities. Cloud9 Spa will maintain a lawful business with all necessary policies, procedures, licenses, and certifications in place.

As a client, I understand that I must agree to the terms and conditions, which apply to any and all use of our services from this day forward, by signing this form and clicking the checkboxes below. In doing so, as a Cloud9 Spa client, I agree to:

Respect the staff, therapists and other clients verbally and physically.

We have a zero tolerance policy for sexual misconduct and will terminate the client/spa relationship immediately as well as seek legal assistance upon any sexual, verbal or physical misconduct.
Please also note that unless prior authorization or unique circumstances (such as couples session) only 1 client is allowed per room, per session. Absolutely no sexual activity is allowed on the premises.

Respect other clients at Cloud9 Spa by limiting noise and other disturbances.

Children ages 12 and older may sit in the lobby if they are able to sit and occupy themselves quietly so as to not disrupt other clients' sessions, the spa staff or the spa premises. If a client chooses to bring a younger child, cancellation and rescheduling of that appointment will immediately take place. This policy is only exempt for children who are scheduled to receive care.
This policy also pertains to disruptive clients.
Pets are not allowed inside Cloud9 Spa. Service animals are allowed by law and will be respected and welcomed by spa staff. Due to the nature of some of our other client's potential allergies, it is preferable that service animal owners make other accommodations. However, Cloud9 Spa will never turn away, disrespect, or question a client with a service animal and is prepared to clean, sanitize, and filter the air within all spaces in which service animals visit. However, it is necessary to review the current health conditions of said client as some conditions are contraindications to some or all of our spa services.
When in your treatment room, please ensure your phone is set to “silence” or “off”, and that alarms are set to “off” to ensure our clients (and you!) receive the best care possible. Conversing during your session is perfectly fine, but please remember other clients may be receiving care as well and we would like to ensure the quietest environment possible for all clients, so we ask to keep the volume to a minimum.

Clients agree to not purposefully destroy our spaces and equipment.

Please dispose of any garbage in the trash bins throughout the spa.
Do not touch or change the settings on any of our equipment.
When utilizing our red light therapy bed and sauna, it is best to ensure makeup is removed prior to your session.
Clients agree to wait at least 48 hours after dying hair before a float therapy session. Clients agree to remove makeup prior to their float therapy session. All float therapy sessions include an additional free 10 minutes to ensure clients have enough time to remove makeup, body and hair product prior to the session.

Let Cloud9 Spa know of any and all medical issues and changes including but not limited to: allergies, pregnancy, broken bones, cancer diagnosis, hernias, current medications, recent vaccines, surgeries, etc.

Failure to do so may lead to potential termination of client services with Cloud9 Spa as there are legal regulations to follow for some health conditions/medications/etc. If Cloud9 Spa refuses a session and refers the client out, this is not the equivalent to diagnosis as Cloud9 Spa cannot diagnose medical conditions, nor is this discrimination to said client. Please seek physician care if a you have or could have a condition that is preventing us from going further with your session.
It is important to read ingredients thoroughly prior to application and use at Cloud9 Spa. We are in the business of providing the best care and session for you. We want to know what you prefer, don’t prefer, or maybe would like to try. Always feel free to reach out to us with any questions or concerns.

Cloud9 Spa is not liable for loss of items, damages to items which are not at the fault of Cloud9 Spa, loss or damage to vehicle, or injuries sustained purposefully by clients at Cloud9 Spa. Losses, injuries, or damages which are at the fault of Cloud9 Spa will be handled accordingly.

Client agrees to be of sound mind prior to agreeing to receiving services, and fully understands any applicable risks at Cloud9 Spa.

Let our staff know of any potential mental health condition that could impair your sessions with us prior to receiving our services.

I agree to Cloud9 Spa's cancellation, no show and refund policy.

Clients who cancel their appointments on the same day as their service is scheduled will incur a $25 fee on their account, which is to be paid in full before receiving another service.
Clients who do not show up for their appointment will be charged the same cost as their scheduled service.
Cloud9 Spa does not issue refunds for services that are used by clients, unless an error is made by our staff.

I understand the Parental Consent policy applies to only: Massage Therapy, Couples Session (ie: SoundBed plus Massage Therapy for "Mom & Me"), Salt Therapy and Sound Therapy. For safety purposes, minors are not allowed to use our Float Therapy, Red Light Therapy or Sauna. If not applicable, please skip.

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Emergency Contact Name & Number

If you are signing this form for your minor child, please indicate your names and relation below. Please also sign in the signature block below. Skip if this does not apply.

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