What-To-Do & What to expect 101

Interested in a session with us, but not sure what to expect? We created a detailed explanation of every step of the process, what to do, and what to expect.

1. BOOK.

It is preferred that you book online so that you can fill the intake/policy waiver form at the same time. Don't forget to use your referral and loyalty discounts, which must best redeemed online via your account. Follow directions on the applicable webpages to redeem. Gift card codes are meant to be redeemed via online booking, and will be entered at the last step of checkout. The amount will be deducted from your balance automatically. If we do it, we may have to disable and offer new codes with the remaining balance. You can book for someone else, just follow the instructions on the booking form. When booking, make sure you scroll through the menu list of options as we have a variety of things we offer. Massage is listed first (with numerous options to choose from), followed by facials, scalp treatments, float, etc. We still offer your favorite massage options, they are now either add-ons, or their own listing - either way you get what you want, we just wanted to make it easy on you. Not all add-ons are offered by every therapist or is eligible for every service or timing, so please ensure you read the entire description of our session offerings to ensure you book the session you desire. We can also book or rebook for you either via email, social media messenger, or by phone. Please note we only answer the phone when we are in-person and available, but we tend to answer electronic messages much faster since we answer when we aren't in-person, too. To ensure everyone is prepared for your session, it is best to book at least a day or more in advance. This isn't to say we won't accept same-day appointments if we have availability.

2. ARRIVAL.

When you arrive to your appointment, if someone is present, you will be greeted ASAP. If someone is not present, please browse our retail selection, use the restroom (the door off to the right of our reception desk), enjoy some refreshments or snacks, have a seat in our lobby, read through our selection of reading items, and/or try our complimentary sound therapy cushion or pemf mat - and someone will be right with you! There may be a short delay if we are with a client. If you are checking in, booking, purchasing retail or gift cards, or asking questions/for a tour, someone will assist you with that. We will electronically check you in with our POS system. If you need to complete our intake form, we will assist you with that on our tablet. Otherwise, we will verify that your booking/intake form is current. Intake forms for each appointment are required by law. If necessary, please be ready to show an i.d. for identification purposes. If you owe any amount for payment, we can take that either before or after your session, though before is preferred. We can accept many ways to take electronic payment, as well as check and cash. We can add a tip electronically, too. We have complimentary lockers, robes and slippers in the back for you to change into if you'd like. We recommend this in case you have to rush to the restroom during your appointment so you don't have to get changed and worry about your things.

3. SHOWER & SHAVE.

Shaving is not required, but showering at least hours-a day before is recommended.

4. WHAT TO WEAR?

Wear whatever you arrive in! We do recommend being comfy, though. It's best to remove hair pieces and jewelry.

5. MASSAGE.

You will either start the session face-up, down, or side-lying, depending on your needs. We have pillows for comfort, circulation, and pain-relief to help support your head, legs, and back/stomach. You'll lay on top of our clean table under a blanket & sheet. We recommend the area being worked to be unclothed. The rest of you will be completely covered during your session. If you're only receiving upper body work, we recommend you remove a bra if you are wearing one, but can leave your bottoms on. If you're only receiving lower body work, you can leave your underwear on and your shirt, we recommend removing pants but shorts may be fine. It's best to let the oils hydrate your skin as long as you can stand it, at least until you get home. We don't use oils on your scalp but some may get there throughout your session. We do not charge extra for certain additions/specifications like more or less pressure, and objects that are reusable, like hot stones! We do charge for additions that require more products we must replenish by us.

6. FACIALS.

We recommend not wearing face makeup, but we can remove it.

7. HALO SESSIONS.

We recommend arriving w/clean, untreated hair. Our halo massages do not wash hair like our scalp treatments.

8. FLOAT.

You must wait the required period of time & have adequate wash-out of any recent hair dye. You must use our shower before your float, & you must float naked to protect our system.

9. RED LIGHT OR SAUNA.

We recommend for the sauna and red light to come without a lot of products on the body as products can damage our equipment. We do offer red light lotion that is formulated to enhance the benefits, though!

10. SALT OR OXYGEN.

For the above sessions, just come as you are!

11. EXITING.

When your appointment is over, please make your way to the front lobby. There are treats, water, and cups in the treatment hallway for you as well, please help yourself. If you had a therapist or cosmetologist session, you will be assisted. If you owe any amount for payment, we can take that either before or after your session, though before is preferred. We can accept many ways to take electronic payment, as well as check and cash. We can add a tip electronically, too. We can also rebook your next session, with or without taking payment, before you go. You will get emails to complete forms and payment if you'd like.

FYI~

Along with booking our services, you also can shop online or in-person for cosmetics, retail, and e-gift cards. If you'd like a free physical copy of a gift card, just let us know by email, message, or phone and we will prepare one for you and arrange a pickup time. Gift card codes are emailed, and are to be redeemed by the client entering the code in the very last step of checkout while online booking.

If you stop by and the door is unlocked but no one is up front, please wait for assistance. We are in the back either cleaning or prepping for appointments, on break eating, or using the restroom. We usually hear the bell on the door, but rarely we do not.

In the coming days it will just be me (Liz) working the front (as well as massaging and esthetician-ing) if my son is not there to assist, and we will only be present for appointments. If we have a short gap between appointments, we will stay in between the appointments. I can't get a desk bell ringer to not disturb other clients. On busy days when it's just me, and I do not have my son, I will keep the door unlocked for the next clients but I cannot come up front to assist walk-ins if I am with a client, so the wait may be extended in these cases. Please note: we will also have security camera up inside the lobby as well as outside the premises to protect the front/everyone.

Also, please make sure you have our updated number 2523579010. We will answer the phone and complete call backs on days we are in-person. Otherwise, if you need anything, you can also email or message us on social media. We answer electronic messages easier and more often than calls due to having access to them when we are not in-person.

Other than that, if you do not have any contraindications with any of our services or products, all you have to do is just bring yourself and enjoy! Please note we also abide by all federal and state laws, and we put everyone's safety and comfort first.

When you're ready, click "Book Now" or "Plans & Memberships"