I agree that I am not under the influence of drugs and alcohol, and am of good mental health. I also agree that I am not currently sick with infectious rashes or illnesses, nor am I presenting any symptoms. I will let Cloud9 Spa of all health-related issues or changes (including but not limited to: allergies, pregnancy, broken bones, cancer, hernias, current medicines, recent vaccines, surgeries, etc). Failure to update us about your health may result in termination of services as there are legal regulations we follow to ensure the safety of all of our clients. If Cloud9 Spa refuses a session and refers out, this is not the same as a diagnosis as Cloud9 Spa cannot diagnose medical conditions, nor is this discrimination of said client. Please seek a physician if you have conditions preventing you from using our services. If you have any allergies, make sure you read our ingredients list or ask us.
I agree to not purposefully go over my appointment time, to not partake in extra activities while on the premises, to not touch or change any equipment, decorations, or settings at Cloud9 Spa. I also agree to respect the policies, condition of premises, dispose of all garbage in the trash bins, and not destroy anything within the premises. Please also note that unless prior authorization or unique circumstances (such as couples session, or minor and parent) only 1 client is allowed per room, per session. Absolutely no sexual activity is allowed on the premises.
I understand the Parental Consent policy applies to only the following services: Massage Therapy, Couples Session, Salt Therapy, and Sound Therapy unless approved by our staff. All other services are not to be used by minors. Children ages 12 and older may sit in the lobby if they are able to sit and occupy themselves quietly so as to not disrupt other clients' sessions, the spa staff or the spa premises. If a client chooses to bring a younger child, cancellation and rescheduling of that appointment will immediately take place. This policy is only exempt for children who are scheduled to receive care.
Pets are not allowed inside Cloud9 Spa. Service animals are allowed by law and will be respected and welcomed by spa staff. Due to the nature of some of our other client's potential allergies, it is preferable that service animal owners make other accommodations. However, Cloud9 Spa will never turn away, disrespect, or question a client with a service animal and is prepared to clean, sanitize, and filter the air within all spaces in which service animals visit. However, it is necessary to review the current health conditions of said client as some conditions are contraindications to some or all of our spa services.
When in your treatment room, please ensure your phone is set to “silence” or “off”, and that alarms are set to “off” to ensure our clients (and you!) receive the best care possible. Conversing during your session is perfectly fine, but please remember other clients may be receiving care as well and we would like to ensure the quietest environment possible for all clients, so we ask to keep the volume to a minimum.
I understand that I must respect the staff. We have a zero tolerance policy for sexual misconduct and will terminate the client/spa relationship immediately as well as seek legal assistance upon any sexual, verbal or physical misconduct.
